arion pay Privacy Policy – How We Handle Your Data

When you register and use arion pay, we collect information that is necessary to operate your account and deliver a safe, personalised gaming experience. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for age and identity verification as required under Philippine gaming regulations. We also collect transactional data such as deposit and withdrawal history, game activity logs, and device information including your IP address, browser type, and operating system. If you contact our support team, we retain records of those communications to help resolve issues and improve our service. We may also collect location data to confirm that you are accessing the platform from within the Philippines. All data collection is proportionate to the purpose for which it is used, and we do not collect more than is necessary.

Your personal data is used to create and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity, and deliver the games and promotions available on the platform. We use your contact details to send you important account notifications, security alerts, and — where you have opted in — promotional communications about new offers on the Promotions page. Transactional and gameplay data helps us detect fraud, prevent money laundering, and comply with our obligations under Philippine law. We also use aggregated, anonymised data to analyse platform performance and improve the overall player experience. We will never use your personal information to make automated decisions that significantly affect you without giving you the opportunity to request human review. Your data is not used for any purpose beyond what is described in this policy.

arion pay does not sell your personal information to third parties under any circumstances. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their services, and always under strict confidentiality agreements. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law or in response to a valid legal request. In the event of a business transfer or merger, your data may be transferred to the new entity, and you will be notified in advance. All third parties who receive your data are required to handle it in accordance with applicable Philippinedata protection laws and our internal privacy standards. We regularly review our third-party relationships to ensure ongoing compliance and data security.

We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and arionpay.app is encrypted using secure protocols, and sensitive account information is stored in encrypted form on protected servers. Access to personal data within our organisation is restricted to authorised personnel who need it to perform their job functions, and all staff are trained on data handling best practices. We conduct regular security assessments and vulnerability testing to identify and address potential risks before they can affect our players. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant Philippine authorities within the timeframes required by law. While no system can guarantee absolute security, we are committed to maintaining the highest practical standards of data protection for every Filipino player on our platform.

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to comply with anti-money laundering regulations. After the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account closure, we will begin the data retention countdown from the date your account is formally closed, subject to any outstanding legal or regulatory requirements. You may request information about the specific retention periods that apply to your data by contacting our support team. We do not retain data beyond what is necessary for the purposes described in this policy.

As a registered player on arion pay, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where there is no legitimate reason for us to continue holding it. You may also object to certain types of processing, request that we restrict how we use your data while a dispute is being resolved, and withdraw your consent to marketing communications at any time. To exercise any of these rights, contact our support team with your registered account details and a clear description of your request. We will respond within the timeframes required under applicable Philippine data protection legislation. Please note that some requests may be subject to legal limitations — for example, we cannot delete transaction records that we are legally required to retain. We are committed to handling all data rights requests fairly, transparently, and without undue delay.

arionpay.app uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how players navigate the platform so we can make improvements. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features are most popular and where players encounter difficulties, allowing us to prioritise improvements. We do not use third-party advertising cookies or share your browsing behaviour with ad networks. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to use certain features of the platform. By continuing to use arionpay.app after being informed of our cookie practices, you consent to the use of cookies as described here.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players through the platform or by email. Your continued use of arion pay after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always informed about how your data is being handled. If you disagree with any changes to this policy, you should stop using the platform and contact our support team to discuss your options. Previous versions of this policy are available upon request.